Cancellation policy

Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed).

Cancellation policy

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day,

– on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods, provided that you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly;

– on which you or a third party named by you, who is not the carrier, have taken possession of the last goods or has taken possession of the last goods, if you have ordered several goods in the context of a uniform order and these are delivered separately;

– on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, if you have ordered goods that are delivered in several partial shipments or pieces;

To exercise your right of withdrawal, you must inform us (AC Beauty Supply GmbH & Co. KG, Eiffestraße 600, 20537 Hamburg, telephone number: 04030094000, e-mail address: kundenservice@auramonaco.de) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the enclosed sample revocation form for this purpose, but it is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or to AC Beauty Supply GmbH & Co KG, Eiffestraße 596, 20537 Hamburg, Germany, without undue delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.

You bear the direct costs of returning the goods.

If you are unable to return or surrender the goods or services received and any benefits (e.g. benefits of use), or are only able to return them in part or in a deteriorated condition, you must compensate us for the loss of value. You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.

Reasons for exclusion or expiry

The right of withdrawal does not apply to contracts

– for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
– for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
– for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations on the market over which the entrepreneur has no influence;
– for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
– For contracts between AC Beauty Supply GmbH & Co. KG and companies or commercial actors. Entrepreneurial customers may therefore not withdraw from the contract without reason vis-à-vis AC Beauty Supply GmbH & Co. KG, but shall be bound by it unless the law grants them a right of reversal (e.g. within the scope of compensation for damages or withdrawal) by way of exception.

The right of withdrawal expires prematurely in the case of contracts

– for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery and sets containing sealed goods;
– for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature;
– for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Sample cancellation form

(If you want to cancel the contract, please fill out and return this form).

– To AC Beauty Supply GmbH & Co KG, Eiffestraße 600, 20537 Hamburg, e-mail address: kundenservice@auramonaco.de :

– I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

– Ordered on (*)/ received on (*)

– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only in case of notification on paper)
– Date

(*) Delete as applicable.

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