We have received your request ✅

We received your Request ✅

You have received an email with more information about the return. So please check your inbox now.
Can’t find the email? Be sure to check the SPAM or advertising folder as well. You will find out everything else about your return in our e-mail!

You have received an email with further information about the return. Please check your inbox now.
Can’t find the email? Be sure to check your SPAM or advertising folder. You will then find out everything else about your return in our e-mail!


Where does the return go?

Return address:
AC Beauty Supply GmbH & Co KG
Eiffestraße 596
20537 Hamburg

How do I ship the goods?

Pack the goods well and cushion them sufficiently. If possible, send them with a tracking number so that you have proof in case the goods get lost on the way to us.

What is the return period?

You can return your ordered items within 14 days from receipt and we will refund you the corresponding purchase price, create a voucher code for you, or send you the returned item again if it was defective.

Please remember that only unused, unopened and undamaged merchandise can be returned. This does not apply to complaints.

How long does the refund take?


After processing and arranging the refund, it may take up to 14 days for the refund to reach your account. Refunds are always made by the previously selected payment method.

Where does the return go?

Return address:
AC Beauty Supply GmbH & Co KG
Eiffestraße 596
20537 Hamburg

How do I ship the goods?

Pack the goods well and cushion them sufficiently. If possible, send them with a tracking number so that you have proof in case the goods get lost on the way to us.

What is the return period?

You can return your ordered items within 14 days from receipt and we will refund you the corresponding purchase price, create a voucher code for you, or send you the returned item again if it was defective.

Please remember that only unused, unopened and undamaged merchandise can be returned. This does not apply to complaints.

How long does the refund take?


After processing and arranging the refund, it may take up to 14 days for the refund to reach your account. Refunds are always made by the previously selected payment method.



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